Frequently Asked
Questions

Find quick answers about orders, shipping, returns, products, and payments.

Orders

How do I place an order?
Browse our collections, select the product you’d like to purchase, choose the appropriate size or variant if applicable, and click Add to Cart. Once you're ready, proceed to checkout and follow the steps to complete your order.

If an item is out of stock/ unavailable, you can use the "Notify me when available" option to receive an update when the item is back in stock.
Can I modify or cancel my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible at info@horseshopcy.com.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order details.

Shipping

Where do you ship to?
We currently ship within Cyprus and Greece. For other locations, please contact us and we will do our best to assist.
How long does shipping take?
Orders are typically processed within 1–3 business days.

Delivery Times:
• Cyprus: 1–3 business days
• Greece: 5–10 business days

Store Pickup:
Orders are available for pickup during working hours:
• Monday – Friday: 9:00 – 18:30
• Saturday: 9:00 – 13:00
• Sunday: Closed

Orders placed after 18:30 (or after 13:00 on Saturdays) will be available for pickup the next working day. Alternatively, we will contact you to notify you when your order is ready for collection.
How much does shipping cost?
Shipping costs are calculated at checkout. We offer free delivery on orders over €150 in Cyprus and €200 in Greece.

Returns & Exchanges

Can I return a product?
Yes. If you are not satisfied with your purchase, you may return the item within 14 days of delivery, provided it is unused and in its original condition.

See terms & Conditions for specification
How do I start a return?
Please contact us at info@horseshopcy.com with your order number and reason for the return.
Do I have to pay for return shipping?
Return shipping costs will apply unless the product is faulty or incorrect.

Customers are responsible for covering the cost of return shipping.


Continue Shopping