By accessing this website and purchasing from our store, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our website.

By using this site you confirm that you are at least the age of majority in your country of residence, or that you have permission from a legal guardian.

We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occasionally occur.

We reserve the right to:

• correct any errors in pricing or product information
• change prices without prior notice
• cancel orders if incorrect pricing or information was displayed

We reserve the right to refuse or cancel any order if we suspect fraudulent activity or misuse of our services.

You agree to provide accurate billing and shipping information when placing an order.

If an item included in your order is unavailable or out of stock, we will refund the cost of that individual item, to your original payment method. Any remaining available items in your order will continue to be processed and delivered.

Delivery times are estimates and may vary depending on location, courier services, or circumstances outside our control.

We are not responsible for delays caused by:

• shipping carriers
• customs processing
• incorrect address information provided by the customer
• events outside our reasonable control

Customers may request a return or exchange within 14 days of delivery or purchase, provided the item meets the following conditions:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where applicable.
• Items showing signs of use or damage may not be eligible for return.
• Certain items may not be returnable for hygiene or safety reasons.
• Return shipping costs will apply unless the item is faulty or incorrect.
• Items purchased in physical store and approved for return will be refunded as store credit only.
• Items purchased online and approved for return will be refunded to the original payment method after the returned item has been received and inspected.

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible so we can assist you.

For hygiene and safety reasons, we cannot accept returns of certain products once they have been opened, worn, used, fitted to a horse, placed in a horse’s mouth, customised, cut to size, or made to order.

Non-refundable items include, but are not limited to:

• Feed and supplements, including horse feed, vitamin and mineral supplements, electrolytes, treats, and paste syringes.
• Veterinary care products.
• Grooming and healthcare products, including shampoos, conditioners, fly sprays, hoof oils, detanglers, leather cleaners, and fly repellents.
• Bits that have been placed in a horse’s mouth.
• Products used on a horse that are no longer in new, clean, and saleable condition, including rugs, fly masks, head collars, boots, and leg wraps.
• Customised or personalised products, including embroidered saddle pads, engraved nameplates, personalised halters, custom rugs, and made-to-order tack.
• Items cut to size or made to order.
• Special-order items purchased specifically for a customer and not normally held in stock.
• Unused items may be returned within the applicable withdrawal period, provided they remain in their original condition and packaging and are free from hair, dirt, bedding, odours, damage, or any other signs of use.
• Riding helmets, boots, gloves, socks, riding leggings, base layers, underwear, and other personal-care or close-contact items will be refused for return where they have been worn, tried on beyond what is reasonably necessary, or otherwise cannot be resold for hygiene reasons.
• Horse boots and leg wraps may only be returned if they are completely unused, clean, free from hair and stable odours, and returned in their original packaging.
• Horse rugs, fly masks, head collars, and similar items may only be returned if they have not been placed on a horse and remain completely clean, free from hair, bedding, dirt, odours, and signs of use, with the original packaging intact. Please measure your horse carefully before opening or removing the product from its packaging.
The examples above are not a complete list. We reserve the right to refuse a return where an item cannot be resold as new due to hygiene, safety, customisation, damage, contamination, or evidence of use.

• Saddles may be returned only if they are unused, in their original condition, and free from signs of fitting beyond inspection, riding, hair, dirt, scratches, or other wear.
• Saddles that have been ridden in or otherwise used beyond what is necessary to assess their nature and fit will not be accepted for return.

• Intended Use: Consumable products must be used strictly in accordance with the manufacturer’s instructions, labelling, and guidelines. The customer is responsible for ensuring the suitability of the product for their animal.
• No Veterinary Advice: Information provided on this website is for general guidance only and does not replace professional veterinary advice. Customers should consult a qualified veterinarian before introducing new supplements or feed products, especially if the animal has pre-existing health conditions.
• Liability Disclaimer: We shall not be held liable for any adverse reactions, health issues, or damages resulting from the use or misuse of consumable products. Responsibility lies with the customer to introduce products appropriately and monitor their animal’s response.
• Storage and Handling: Customers must store products according to the manufacturer’s instructions. We are not responsible for damage, spoilage, or reduced efficacy caused by improper storage after delivery.
• Product Information Accuracy: While we strive to ensure all product descriptions, ingredient lists, and product information are accurate, manufacturers may update formulations or packaging from time to time. Customers should always refer to the product packaging for the most current information.
• Returns & Refunds: Due to health and safety reasons, supplements and other consumable products are non-returnable and non-refundable. As we cannot guarantee the storage conditions of these products after delivery, including possible exposure to heat or sunlight, we are unable to accept them back, even if unopened or sealed.

You may not use this website:

• for unlawful purposes
• to violate any laws or regulations
• to infringe on intellectual property rights
• to upload malicious software or viruses
• to collect personal information of others without permission

Horse Shop CY shall not be liable for any direct or indirect damages arising from the use of our website or the purchase of our products.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page.

If you have any questions regarding these Terms and Conditions, please contact us at:

info@horseshopcy.com